EduPod FAQs

Frequently asked questions about EduPod


How is EduPod installed?
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All you need to access EduPod is a modern browser (e.g. Chrome). There is no need to install any software because it's all hosted on the Internet. This means you can use and access EduPod from any computer or tablet or smartphone from anywhere and at any time.

Is there any technical support?
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Yes. You can ask questions about how to use EduPod at any time via a simple 'Support Ticket' system accessible once you're logged in. There is also a live-chat function available on the EduPod website should you require some help.

Can I have extra users on EduPod?
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Yes, you can set up additional users in your EduPod. They will be allocated their own set of login details to work from the same platform account as you. Typical users include Mental Health Lead, Safeguarding Governor and Head Teacher.

When choosing a user, you should be mindful of access level being granted. You can monitor the access levels given to users to avoid confusion or work being lost or overwritten.  

How long is the EduPod contract?
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All our EduPod contracts are 12 months.

If you successfully complete the SMHL Training with Innovating Minds, you will be given the first 12 months access for free. 

If you have not completed your training with Innovating Minds, you can still purchase EduPod.

The contract will automatically renew thereafter.

Can I purchase EduPod if I have completed my SMHL training with a different provider?
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Yes, if you have completed your training elsewhere and wish to purchase EduPod, you can.
You can also build your own package of support from our
specialist coaches to help you embed and implement your strategy. 

Do you offer payment plans? 
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No, we do not offer payment plans. EduPod is purchased as a 12-month contract and is billed annually.  

Do you offer support with implementation alongside the use of the EduPod platform?
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Yes. The EduPod platform will provide you with the tools to really start auditing your school and develop your action planning. You can also purchase coaching support. The coaching support will be tailored to your needs as a professional and as a school and is delivered online by our specialist team.